February 2022
Participatory design can help utilities gather input from a wide range of stakeholders before offerings hit the market. Here’s a step-by-step guide.
February 2022
Two years later, the challenges of 2020 continue. Here, ILLUME reflects on the timeline of three crises in a truly unprecedented year.
January 2022
Rather than treating the pandemic as an outlier, states should look to the pandemic as a dry run for devastating, and costly, future climate disasters.
January 2022
The year 2020 was marked by disasters. In this article, we look back at history as we reflect on past environmental disasters and the major changes in policy that followed.
January 2022
We were so thrilled to have been nominated as an “Outstanding LARGE Business” in the Marketplace Wisconsin 40th Anniversary Business Awards. Can you believe it? And even more thrilled to be runner up.
January 2022
ILLUME sits down with Visceral Change’s Sherard Robbins to talk candidly about diversity, equity, and inclusion and reflect on the hard truths of the last few years.
January 2022
As the pandemic continues, public health is elevated back into the national conversation. How will utilities continue to value, reframe, and extol the many measurable public health and safety benefits of our industry after COVID-19 recedes?
January 2022
Our nation, and our organizations, are contending with failed equity policies. To remedy historic and structural wrongs, we need a roadmap.
January 2022
Asking would-be participants to navigate offerings in a language that is not their own is like getting invited to a dinner party where you don’t feel welcome. So how do we ensure our translations are more inviting?
December 2021
Rooting out bias from our industry’s lexicon requires intention. Here we explore a framework to shift commonly used phrases from harmful framing to more dignifying language.
December 2021
In this article we take a closer look at ways utilities and the private sector are being called upon to generate smart, pro-social, and more forward-thinking business and policy strategies to mitigate the impacts of climate change.
December 2021
As U.S. automobile manufacturers prepare for an all-electric future, we can’t help but ask the question: are domestic battery companies positioned to meet our needs?
December 2021
Climate change and social and environmental injustice is inspiring all of us to become better energy citizens. But is our industry ready to take on the difficult work of centering communities?
December 2021
ILLUME is hiring! Click here to see what new positions are available in the Tucson area.
December 2021
ILLUME conducted one of the largest nonparticipant studies in Massachusetts. Here’s what we learned about those we are missing in our programs and services.
December 2021
The Biden administration is bringing coherence to the EV landscape. But what about customers and site hosts? Are there persistent barriers we need to overcome?
November 2021
In our latest episode of Current, ILLUME Founder and Co-Owner, Anne Dougherty and our People Champion, Yasmeen Chánes examine ILLUME’s value of “Taking Good Care.” Listen in as they discuss ways that organizations can address employee wellness by leaning on their values.
November 2021
In our latest podcast, ILLUME’s Laura Schauer talks with Anne Dougherty about the importance of seeing beyond utility satisfaction metrics as we take a broader look at populations and dig deeper into customers’ individual and unique situations. Laura also discusses her contributions to the Harvard Business Review Analytic Services whitepaper, “Improving the Customer Experience in the Utility Industry.”
November 2021
ILLUME Director, Pace Goodman has been selected by the Regional Technical Forum (RTF) as its newest voting member.
October 2021
In our latest case study, ILLUME takes a deep dive at exploring the connection between climate change and customer satisfaction. Utility customers are encoding the stress of extreme weather events into their mental schemas, so how can utilities stand up and restore value in a time of climate shocks?
October 2021
Facebook and Instagram were offline briefly this week, but not Twitter. In honor of Twitter’s few hours atop the social media leaderboard we revisit our 2020 magazine article, Hunker Down a Tweetstorm is Coming.
October 2021
On Energy Efficiency Day 2021, ILLUME calls on our industry to center equity in our work. Together we can transform our workforce with dignity, reduce household energy burden, and equitably decarbonize our buildings and cars.
October 2021
A Message from the Founders on #EEday2021
October 2021
Please join us in welcoming Yasmeen Chánes, ILLUME’s first People Champion. Yasmeen’s work is central to ILLUME living our value of “Taking Good Care” and ensuring the well-being of our team by seeking creative ways to engage and promote employee wellness. Her deeply held respect for the varied experiences, interests, and motivations of others guides her work.
