November 2021
In our latest episode of Current, ILLUME Founder and Co-Owner, Anne Dougherty and our People Champion, Yasmeen Chánes examine ILLUME’s value of “Taking Good Care.” Listen in as they discuss ways that organizations can address employee wellness by leaning on their values.
November 2021
In our latest podcast, ILLUME’s Laura Schauer talks with Anne Dougherty about the importance of seeing beyond utility satisfaction metrics as we take a broader look at populations and dig deeper into customers’ individual and unique situations. Laura also discusses her contributions to the Harvard Business Review Analytic Services whitepaper, “Improving the Customer Experience in the Utility Industry.”
November 2021
ILLUME Director, Pace Goodman has been selected by the Regional Technical Forum (RTF) as its newest voting member.
October 2021
In our latest case study, ILLUME takes a deep dive at exploring the connection between climate change and customer satisfaction. Utility customers are encoding the stress of extreme weather events into their mental schemas, so how can utilities stand up and restore value in a time of climate shocks?
October 2021
Facebook and Instagram were offline briefly this week, but not Twitter. In honor of Twitter’s few hours atop the social media leaderboard we revisit our 2020 magazine article, Hunker Down a Tweetstorm is Coming.
October 2021
On Energy Efficiency Day 2021, ILLUME calls on our industry to center equity in our work. Together we can transform our workforce with dignity, reduce household energy burden, and equitably decarbonize our buildings and cars.
October 2021
A Message from the Founders on #EEday2021
October 2021
Please join us in welcoming Yasmeen Chánes, ILLUME’s first People Champion. Yasmeen’s work is central to ILLUME living our value of “Taking Good Care” and ensuring the well-being of our team by seeking creative ways to engage and promote employee wellness. Her deeply held respect for the varied experiences, interests, and motivations of others guides her work.
September 2021
In this month’s blog we feature the work of the Interagency Working Group on Coal and Power Plant Communities and Economic Revitalization whose 2021 report offers a path forward as states and utilities prepare to transform the workforce and support energy-impacted communities with outsized support from the federal government.
September 2021
The Just Transition Comes ‘Just in Time’
September 2021
“Other: Navigating work and the workplace when your experience is not the norm” follows our team through a journey of one-on-one conversations focused on the experiences of our fellow team members navigating the workplace from a variety of identities and lived experiences with the goal of helping us all to be better colleagues, allies, and to better serve our work.
August 2021
Utilities are looking for solutions to solve for a series of urgent problems: storms, extreme temperatures, and supply and demand imbalances. In this month’s case study, learn how ILLUME helped FOCUS ON ENERGY® discover energy efficiency measures that expand demand response benefits to support utility partner efforts in Wisconsin.
August 2021
In our latest episode of Current, ILLUME Co-Founders Anne Dougherty and Sara Conzemius reflect on the company’s 8th Anniversary as they talk through the dual mission of better serving the energy industry and better serving their employees. Listen in as they reminisce about the early days of the company and fast-forward to 2021 as Anne and Sara explain why the timing was right for an Advisory Board and why every company should have a People’s Champ.
August 2021
By leaning on the work of cities, utilities have an opportunity to quickly scale their decarbonization efforts. Cities like Tucson, Arizona are setting the table for change by thinking holistically about what a decarbonized future can look like. Find out how in our latest blog.
August 2021
Utilities Want to Scale Fast, Cities Have their Foot on the Accelerator
August 2021
Justice40 directs Federal agencies to work with states and local communities to ensure that at least 40 percent of the overall benefits from Federal investments in climate and clean energy go to disadvantaged communities. But defining disadvantaged communities remains a moving target. In our latest blog, ILLUME’s Mallika Jayaraman shares recommendations for engaging communities in an era of Justice40.
August 2021
“Other: Navigating work and the workplace when your experience is not the norm” follows our team through a journey of one-on-one conversations focused on the experiences of our fellow team members navigating the workplace from a variety of identities and lived experiences with the goal of helping us all to be better colleagues, allies, and to better serve our work.
August 2021
Community Offerings in the Era of Justice40
July 2021
Today we revisit our 2020 magazine article, “Isolated but Innovative: Learning from Islands” where we feature U.S. islands where local utilities and governments, alongside residents and business owners, have developed novel approaches (including utility-scale battery storage) to ensure consistent access to clean and renewable power.
July 2021
Great article in Grist featuring the work of ILLUME’s Amanda Dwelley and Dr. Alex Dunn in support of the New York State Department of Environmental Conservation’s Climate Justice Working Group.
July 2021
Smart home device adoption is growing, as are the rising effects of climate change. Extreme temperatures may force utilities to rethink how they communicate the benefits of demand response programs to customers.
July 2021
Keeping Smart Thermostat Customers Engaged as DR Events Become More Uncomfortable
July 2021
As companies turn to hybrid modes of work, how will utilities manage demand if homes are never in “away” mode? In our latest blog, ILLUME Principal, Eileen Hannigan shares how heat pump water heaters could make a comeback as post-pandemic customer habits shift.
July 2021
As Post-Pandemic Customer Habits Shift, Heat Pump Water Heaters Could make a Comeback
