Dr. Courtney Henderson is an energy and health expert with nearly 15 years of experience in research design, implementation, and evaluation. She is a particularly strong qualitative and customer experience researcher, oriented in the customer perspective. Courtney has a strong understanding of the many social, cultural, and political constructs that customers work within and their levels of influence. Using tactics like in-depth interviews and customer experience and usability testing, she examines customers’ stories to understand how and why they make specific decisions. Through this lens, Courtney uncovers insights that help clients create solutions and messages that resonate with customers, speaking to their needs and values. When Courtney is not elevating customer voices through research, you can find her bombing down a mountain on her bike.
Courtney is located in Truckee, CA.