Affordability, Access, and Resiliency
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Magazine Articles
Is Biased Language Undercutting Your Outreach Efforts?
Magazine Articles
Customers trust us – or not – based on how we communicate with them. Avoid undermining your goals with these communication…
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Articles
Reorienting How We Approach Program Design for Communities
Articles
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Magazine Articles
Redrawing Our Mental Maps of Income-Eligible Customers
Magazine Articles
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Articles
Georgia Power is Leading by Their Customers’ Example
Articles
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White Papers
Unlocking Just Transportation Electrification
White Papers
Unlocking Just Transportation Electrification: Addressing Barriers and Promoting Access
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Presentations
Unlocking Transportation Electrification in South LA
Presentations
In this StoryMap, we share the story of KIGT – a Los Angeles-based, Black, and independently owned EVSE company. By addressing…
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Articles
Meeting the Moment with Community-First Infrastructure Investment Models
Articles
Einstein famously said, “We cannot solve our problems by using the same thinking that created them.” To meet the demands of…
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Presentations
Inclusive Program Design With Communities At The Center
Presentations
In this presentation, given by Leigh Michael at the AESP Annual 2023 Conference, Leigh talks about how utilities can design inclusive…
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Case Studies
Eliminating Energy Program Participation Barriers
Case Studies
An ILLUME study reveals that homeowners are nearly 20% more likely than renters to be aware of their utility’s energy efficiency…
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Case Studies
New York Leans Into Community-Focused Climate Goals
Case Studies
Disadvantaged communities face numerous barriers when accessing clean energy and climate adaptation services. To overcome these barriers, NYSERDA enlisted ILLUME to…
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Reports
ComEd Disadvantaged Communities (DACs) Study Report
Reports
In response to the goals outlined in Illinois’ Climate and Equitable Jobs Act (CEJA), ComEd is developing initiatives for workforce development,…
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Case Studies
Connecting with Communities
Case Studies
Expanding engagement to create more inclusive programs. With a novel and engaging research approach, ILLUME identified strategies for an electric utility…
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Magazine Articles
Supporting New York’s Disadvantaged Communities’ Goals
Magazine Articles
In New York State, ILLUME is using our ground truthing strategy to identify vulnerable communities, uncover what people in those communities…
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Articles
Translation or Transcreation?
Articles
As the energy efficiency industry continues to emphasize equitable program engagement, we’re learning what utilities can do to better serve customers…
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Articles
(Re)investing in Community: How Communities & Tools are Reshaping Energy Investments
Articles
Local and state governments are passing legislation that prioritizes environmental justice (EJ) and climate justice (CJ) communities in climate, energy, and…
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Podcasts
Environmental Justice Screening Tools
Podcasts
ILLUME Founder Anne Dougherty talks with ILLUME Analyst Arianna Zrzavy about Environmental Justice (EJ) and how screening tools can help communities…
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Magazine Articles
All Hands Design: Participation and Democracy as Innovation
Magazine Articles
Participatory design can help utilities gather input from a wide range of stakeholders before offerings hit the market. Here’s a step-by-step…
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Articles
Workforce Development as Economic Agency
Articles
Much of our recent research has explored how vulnerable communities lag behind affluent communities in receiving benefits from distributed energy resources,…
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Webinars
Doubling Down on Climate Change
Webinars
In this webinar, we speak with government leaders in Arizona, Florida, and Wisconsin to examine resilience through clean energy investments, climate…
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Webinars
Inclusive Leadership, Partnerships, and Stakeholder Engagement
Webinars
Join us as we look back at the events of 2020 and how they have inspired us to create space for…
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Reports
Solar on Multifamily Affordable Housing: Phase 1 Evaluation Final Report
Reports
In this evaluation of the Solar on Multifamily Affordable Housing (SOMAH) Program for San Diego Gas and Electric (SDG&E) ILLUME took…
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Webinars
Fostering Safe Spaces That Enable Change In The Energy Industry
Webinars
2020 is a watershed year for the energy industry to seize long-awaited opportunities to diversify board rooms, enable pathways for new…
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Podcasts
Understanding Environmental Justice
Podcasts
Environmental justice has reached a tipping point in 2020 as the pandemic has disproportionately impacted people of color while the words…
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Podcasts
Interview with Terrilyn Simmons
Podcasts
Sara Conzemius talks with Georgia Power’s Terrilyn Simmons about the utility’s efforts to promote energy efficiency, diversity, and the importance of…