Human Insights
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Podcasts
Human Dimensions of Rates and Rate Design
Podcasts
Good rate design is more than engineering—it takes trust, equity, and understanding. In this episode, ILLUME’s Liz Kelley and Alex Dunn…
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Conferences
ACEEE Summer Study 2024
Conferences
Let’s Connect at ACEEE in Pacific Grove, CA, August 4-9, 2024. ILLUME will have multiple team members attending and presenting at…
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White Papers
Engaging with Customers in Their Preferred Language
White Papers
This paper, written for ACEEE Summer Study 2024, will share the results of an expansive study focused on language-focused barriers and…
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Presentations
Building Trust and Demonstrating Value
Presentations
In this presentation, ILLUME Executive Vice President Jes Rivas will be speaking about Building Trust and Demonstrating Value.
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Presentations
EFX24: Ramping Up Residential
Presentations
In this presentation given at the Efficiency Exchange 2024 (EFX24) Conference, Mallika talks about using human insights to enhance residential program…
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Case Studies
The Intersection of Food Deserts and Energy Efficiency
Case Studies
The ILLUME team led a research study to support the launch of SoCalREN’s new Food Desert Energy Efficiency Equity (FDEEE) program.
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Case Studies
Addressing Challenges in Heat Pump Water Heater Adoption
Case Studies
ILLUME conducted an ethnographic research study to explore the magnitude of installation challenges for heat pump water heaters (HPWHs) in cold-climate…
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Articles
Rethinking Energy Efficiency Programs for Cooking Electrification
Articles
ILLUME’s recent participation at the 2023 Behavior, Energy, and Climate Change (BECC) conference showcased Director Dr. Liz Kelley’s presentation on induction…
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Reports
Cold Climate Installation & Water Heater Installers
Reports
NEEA hired ILLUME Advising to pursue two concurrent studies around water heater installers. The first was intended to focus on observational…
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Articles
Understanding Home Decision-Making
Articles
Residential buildings account for approximately 20% of energy consumption in the U.S. To achieve local, state, and federal decarbonization and electrification…
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Webinars
Why Good Ideas Fail
Webinars
Tune in to to see the Arizona Technology Council’s webinar featuring ILLUME Executive Vice President, Jes Rivas. Watch the webinar on-demand…
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Case Studies
Shifts in Energy Use Through Time-Varying & Dynamic Pricing Rates
Case Studies
Rolling out dynamic pricing (or real-time pricing) rates is a challenge, but new rate designs will be increasingly necessary to address…
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Case Studies
A Square Peg and a Round Hole: Advancing Affordability, Access, and Resiliency
Case Studies
Many states, agencies, and utilities are entrusted with translating policies and goals into actionable strategies. In this case study, ILLUME shares…
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Magazine Articles
Volume 4: The Great Decarbonization
Magazine Articles
Our fourth volume of the ILLUME Magazine, “The Great Decarbonization,” is an inspirational collection of articles, interviews, and ideas we believe…
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Magazine Articles
There Are Jobs To Be Done: How Journey Mapping Can Move Us Past Experiences To Opportunity
Magazine Articles
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Magazine Articles
Workforce Development After the Pandemic
Magazine Articles
Workforce develop is the key to a sustainable economy and climate. How can we broaden our approach for greater success?
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Magazine Articles
Is Biased Language Undercutting Your Outreach Efforts?
Magazine Articles
Customers trust us – or not – based on how we communicate with them. Avoid undermining your goals with these communication…
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Magazine Articles
Setting the Table for Change
Magazine Articles
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Articles
2020 Census: Lessons Learned and Best Practices for Researchers and Evaluators
Articles
The year 2020 was, for many of us, a year of unforeseen and unexpected challenges. Unfortunately, the U.S. decennial census also…
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Case Studies
Connecting with Communities
Case Studies
Expanding engagement to create more inclusive programs. With a novel and engaging research approach, ILLUME identified strategies for an electric utility…
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White Papers
Tunnel Vision
White Papers
The Impact of Ignoring Behavior in Technological Innovation. In this white paper presented at the ACEEE Summer Study 2022 Conference, the…
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Articles
What Makes People Tick?
Articles
What motivates us to do what we do? Why can’t we change habits we want to change? Why can’t we remember…
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Podcasts
Power Sharing to Empower Customer Participation
Podcasts
In this podcast, ILLUME Senior Consultant, Riana Johnson has a conversation with sociologist Dr. Erin Heinz about her research on urban…
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Podcasts
Bringing Our Full Selves to the Workplace
Podcasts
In this special preview of ILLUME’s next podcast series, we sit down with Dr. Eric Plemons, University of Arizona Associate Professor…