Human Insights

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    ACEEE Summer Study 2024

    Conferences

    Let’s Connect at ACEEE in Pacific Grove, CA, August 4-9, 2024. ILLUME will have multiple team members attending and presenting at…

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    Equitably Engaging with Customers in Their Preferred Language

    White Papers

    This paper, written for ACEEE Summer Study 2024, will share the results of an expansive study focused on language-focused barriers and…

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    Building Trust and Demonstrating Value

    Presentations

    In this presentation—given at the Utility Energy Forum (UEF) 2024 in Cambria, California—Executive Vice President, Jes Rivas will be speaking about…

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    EFX24: Ramping Up Residential

    Presentations

    In this presentation given at the Efficiency Exchange 2024 (EFX24) Conference, Mallika talks about using human insights to enhance residential program…

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    The Intersection of Food Deserts and Energy Efficiency

    Case Studies

    The ILLUME team led a research study to support the launch of SoCalREN’s new Food Desert Energy Efficiency Equity (FDEEE) program.

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    Addressing Challenges in Heat Pump Water Heater Adoption

    Case Studies

    ILLUME conducted an ethnographic research study to explore the magnitude of installation challenges for heat pump water heaters (HPWHs) in cold-climate…

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  • Cooking Electrification
    Rethinking Energy Efficiency Programs for Cooking Electrification

    Articles

    ILLUME’s recent participation at the 2023 Behavior, Energy, and Climate Change (BECC) conference showcased Director Dr. Liz Kelley’s presentation on induction…

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    Cold Climate Installation & Water Heater Installers

    Reports

    NEEA hired ILLUME Advising to pursue two concurrent studies around water heater installers. The first was intended to focus on observational…

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    Understanding Home Decision-Making

    Articles

    Residential buildings account for approximately 20% of energy consumption in the U.S. To achieve local, state, and federal decarbonization and electrification…

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    Why Good Ideas Fail

    Webinars

    Tune in to to see the Arizona Technology Council’s webinar featuring ILLUME Executive Vice President, Jes Rivas. Watch the webinar on-demand…

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  • Whitepaper.mockup.designs Dynamic Pricing
    Shifts in Energy Use Through Time-Varying & Dynamic Pricing Rates

    Case Studies

    Rolling out dynamic pricing (or real-time pricing) rates is a challenge, but new rate designs will be increasingly necessary to address…

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    A Square Peg and a Round Hole: Advancing Equity in the Energy Industry

    Case Studies

    Many states, agencies, and utilities are entrusted with translating equity policies and goals into actionable strategies in their policies and programs.…

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    The Great Decarbonization

    Magazine Articles

    Our fourth volume of the ILLUME Magazine, “The Great Decarbonization,” is an inspirational collection of articles, interviews, and ideas we believe…

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    Setting the Table for Change: Why Effective Translation is Like Throwing a Memorable Dinner Party

    Articles

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  • Whitepaper.mockup.designs Connecting W Communities
    Connecting with Communities

    Case Studies

    Expanding engagement to create more inclusive programs. With a novel and engaging research approach, ILLUME identified strategies for an electric utility…

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    Tunnel Vision

    White Papers

    The Impact of Ignoring Behavior in Technological Innovation. In this white paper presented at the ACEEE Summer Study 2022 Conference, the…

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