customer experience

November 2022

In this article from our newest Magazine, join ILLUME’s Co-Founder, Anne Dougherty, in a conversation with Tucson Electric Power’s (TEP) customer experience team to learn how they are using the Forrester Research definition of customer experience to put some discipline around the art of customer satisfaction.

August 2022

In this podcast Founder Anne Dougherty, talks with Vice President, Laura Schauer, to discuss ways in which utilities are becoming more customer-centric as they seek to add value to the customer experience. This conversation is a follow up to Laura’s blog, Why the Future of Utilities Is All About Adding Value to Customer Experience, published in collaboration with Salesforce. You can find the link to the blog in the comments.