Emerging technologies are the mechanism by which utilities create customer engagement, ensure savings, and future proof their portfolios. In this case study, ILLUME found valuable learnings about the customer experience in our evaluation of a pilot to assess the magnitude of demand impacts and energy savings from water heater-based demand response (DR).
As part of a water heater demand response pilot, ILLUME used hourly AMI data to evaluate event impacts on peak load in summer and winter. In this 2021 blog written by Eileen Hannigan, we talk about how ILLUME combined customer surveys and staff interviews with impact analyses, to inform how this demand response program can shed light on customer control, a key component for program retention.
In this 2021 blog written by Liz Kelley, we look back at recent smart thermostat research to demonstrate how utilities can re-engage customers around the benefits and pain points of demand response (DR) as climate change demands longer and more frequent DR events.
ILLUME Vice President, Eileen Hannigan, presented this white paper at the 2022 IEPEC conference this year. It will discuss two different approaches to water heater demand response. Read the white paper to see results from events conducted in both winter and summer.
As folks continue to consider heat pump water heater adoption as a source of energy efficiency and savings, we look back on this case study from last year. Read how ILLUME found valuable learnings about the customer experience in our evaluation of a pilot to assess the magnitude of demand impacts and energy savings from water heater-based demand response (DR).
As our homes get smarter and the conversations about DR program participation continues, we revisit this article from our second magazine. We show how utilities can offer ways to meet customer expectations and provide seamless participation in DR programs. Here are some technologies offering load management opportunities.
Keeping Smart Thermostat Customers Engaged as DR Events Become More Uncomfortable