Multicultural Research​

  • Opportunity in disruption
    ACEEE Summer Study 2024

    Conferences

    Let’s Connect at ACEEE in Pacific Grove, CA, August 4-9, 2024. ILLUME will have multiple team members attending and presenting at…

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  • Whitepaper.mockup.designs connecting w communities
    Engaging with Customers in Their Preferred Language

    White Papers

    This paper, written for ACEEE Summer Study 2024, will share the results of an expansive study focused on language-focused barriers and…

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  • Connecting With Communities 4 3
    Connecting with Communities

    Case Studies

    Expanding engagement to create more inclusive programs. With a novel and engaging research approach, ILLUME identified strategies for an electric utility…

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  • Hero.image.1500x500.v2
    Translation or Transcreation?

    Articles

    As the energy efficiency industry continues to emphasize equitable program engagement, we’re learning what utilities can do to better serve customers…

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  • Growing.with.the.change
    Inclusive Leadership, Partnerships, and Stakeholder Engagement

    Webinars

    Join us as we look back at the events of 2020 and how they have inspired us to create space for…

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  • Current Podcast 4 3
    Interview with Terrilyn Simmons

    Podcasts

    Sara Conzemius talks with Georgia Power’s Terrilyn Simmons about the utility’s efforts to promote energy efficiency, diversity, and the importance of…

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  • Mc Sb Research 2
    Multicultural Small Business Owner Research

    Presentations

    ILLUME conducted small and mid-sized business (SMB) multicultural research for Georgia Power (process, market effects) to explore barriers to program participation…

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  • Mc Sb Research 3
    Non-English Speaker Benchmarking and Customer Journey

    Case Studies

    ILLUME conducted a benchmarking study and interviews for the Program Administrators to understand best practices for non-English outreach and to understand…

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