Multicultural Research
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Conferences
ACEEE Summer Study 2024
Conferences
Let’s Connect at ACEEE in Pacific Grove, CA, August 4-9, 2024. ILLUME will have multiple team members attending and presenting at…
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White Papers
Engaging with Customers in Their Preferred Language
White Papers
This paper, written for ACEEE Summer Study 2024, will share the results of an expansive study focused on language-focused barriers and…
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Case Studies
Connecting with Communities
Case Studies
Expanding engagement to create more inclusive programs. With a novel and engaging research approach, ILLUME identified strategies for an electric utility…
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Articles
Translation or Transcreation?
Articles
As the energy efficiency industry continues to emphasize equitable program engagement, we’re learning what utilities can do to better serve customers…
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Webinars
Inclusive Leadership, Partnerships, and Stakeholder Engagement
Webinars
Join us as we look back at the events of 2020 and how they have inspired us to create space for…
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Podcasts
Interview with Terrilyn Simmons
Podcasts
Sara Conzemius talks with Georgia Power’s Terrilyn Simmons about the utility’s efforts to promote energy efficiency, diversity, and the importance of…
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Presentations
Multicultural Small Business Owner Research
Presentations
ILLUME conducted small and mid-sized business (SMB) multicultural research for Georgia Power (process, market effects) to explore barriers to program participation…
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Case Studies
Non-English Speaker Benchmarking and Customer Journey
Case Studies
ILLUME conducted a benchmarking study and interviews for the Program Administrators to understand best practices for non-English outreach and to understand…