Webinar: The Digital Divide
ILLUME convenes voices in utilities, education, and human services to frame the conversation as utilities and program administrators explore connectivity, tech platforms, and energy services and solutions during COVID-19.
Podcast: Understanding Environmental Justice
Environmental justice has reached a tipping point in 2020 as the pandemic has disproportionately impacted people of color while the words “I can’t breathe” take new meaning in communities already left vulnerable by negative environmental impacts.
Podcast: Adding Value to the Customer Experience
In this podcast ILLUME Vice President, Laura Schauer talks with ILLUME Founder and Co-Owner, Anne Dougherty about the importance of seeing beyond utility satisfaction metrics as we take a broader look at populations and dig deeper into customers’ individual and unique situations.
Existing Homes Process Evaluation
Energy Trust of Oregon contracted with ILLUME Advising, LLC to provide a process evaluation of their Existing Homes program. Anne Dougherty shares ILLUME’s findings in this final report.
Podcast: Interview with Yassamin Ansari
Listen in as Anne Dougherty talks with Yassamin Ansari about climate and energy issues from a local perspective, as well as other important issues like clean energy jobs, transportation electrification, environmental justice, and how to engage the next generation of voters and climate activists.
Podcast: The Hidden Cost of Free
Anne Dougherty talks with ILLUME’s Dr. Alex Dunn and Erin Allingham about the intersection of cognitive psychology and behavioral economics, two fields of study that can help us better understand utility customer nonparticipation and other behaviors.
Webinar: Tribal Energy Resilience
Dr. Suzanne Singer of Native Renewables, and Dr. Len Necefer, Assistant Professor at the University of Arizona discuss the state of energy resources on tribal lands, the disproportionate rates of COVID-19 cases on the Navajo Reservation and renewable energy investments by tribal governments.
Podcast: A Discussion on Redlining and Urban Heat
Listen in as we talk mapping, redlining, and urban heat with University of Arizona Assistant Professor of Planning and Sustainable Built Environments, Dr. Ladd Keith and ILLUME Consultant, Amanda Maass.
Podcast: The Road Ahead
What is in store for the energy industry in 2021? Join ILLUME Co-Founders Anne Dougherty and Sara Conzemius as they reflect on the lessons of 2020 while they chart ILLUME’s course for 2021.
Podcast: A Conversation with Members of Tucson’s Commission on Climate, Energy, and Sustainability
In this special episode, Anne Dougherty interviews members of Tucson’s Commission on Climate, Energy, and Sustainability. Get an insider’s look at how community leaders are thinking through equity, energy impacts, climate adaptation plans, economic development, and restoring the balance between our natural spaces, our cities, and ourselves.
Webinar: Impacts of COVID-19 on Property Management and Development
In this virtual focus group, we listen to feedback from experts from master-planned communities, commercial real estate, and single and multifamily property management firms to help utilities and program read the tea leaves as the novel coronavirus has caused Americans to rethink where we live, work, and congregate.
Podcast: The State of Property Management Under COVID-19
Anne Dougherty and Ben Riehle from the Apex Team at Keller Williams Southern Arizona discuss the state of property management ahead of this week’s virtual focus group with leaders of some of Arizona’s largest master-planned, multifamily, commercial, retail, and restaurant developments.
Podcast: Bringing Our Full Selves to the Workplace
How can organizations create cultures that enable employees to bring their full selves to the workplace? In this podcast, we sit down with Dr. Eric Plemons and Dr. Stephanie Troutman Robbins, to help us think critically about how discussions that focus on race and gender are good for us and can help us be better colleagues, and do better work.
Diverse Communications for Diverse Customers
In their 2018 EEI workshop, Anne Dougherty and Allison T. Musvosvi share findings from our research on how concepts of energy, home, and community resonate across diverse customer groups.
Natural Gas Segmentation Study
Anne Dougherty, Amanda Dwelley, and Shannon Kahl studied the attitudes and behaviors of natural gas consumers in the Pacific Northwest. They explain their findings in their 2017 report for NEEA.
MyMeter Impact Evaluation
Anne Dougherty and Eileen Hannigan provide an impact evaluation of Accelerated Innovations’ (AI) MyMeter program.
Lessons in Water/Energy Messaging
This brief provides findings and key takeaways from consumer message testing on the water/energy nexus in Spanish and Mandarin led by Anne Dougherty.