Related Resources
The Digital Divide
ILLUME convenes voices in utilities, education, and human services to frame the conversation as utilities and program administrators explore connectivity, tech platforms, and energy services and solutions during COVID-19.
Click on the title to watch the webinar.
Adding Value to the Customer Experience
In this podcast ILLUME Vice President, Laura Schauer talks with ILLUME Founder and Co-Owner, Anne Dougherty about the importance of seeing beyond utility satisfaction metrics as we take a broader look at populations and dig deeper into customers’ individual and unique situations.
Click on the title to listen to the podcast.
Understanding Environmental Justice
Environmental justice has reached a tipping point in 2020 as the pandemic has disproportionately impacted people of color while the words “I can’t breathe” take new meaning in communities already left vulnerable by negative environmental impacts.
Click on the title to listen to the podcast.
Taking Good Care: How Companies are Addressing Employee Wellness
In this episode of Current, ILLUME Founder and Co-Owner, Anne Dougherty talks with our People Champion, Yasmeen Chánes as they examine ILLUME’s value of “Taking Good Care” and ways that organizations can lead by leaning on their values.
Click on the title to listen to the podcast.
Energy Jobs, COVID-19, and the Moving Forward Act
We revisit our webinar on Energy Contractor Networks following the passing of the Moving Forward Act, enacted to bring relief after more than 600,000 clean energy jobs were lost to COVID-19.
Click on the title to listen to the podcast.
ILLUME Turns 9
In celebration of ILLUME’s ninth anniversary, Co-Founders, Anne Dougherty and Sara Conzemius, reflect on nearly a decade of work in energy in this episode of Current. They share lessons learned and hint at what’s next for ILLUME.
Click on the title to listen to the podcast.
Existing Homes Process Evaluation
Energy Trust of Oregon contracted with ILLUME Advising, LLC to provide a process evaluation of their Existing Homes program. Anne Dougherty shares ILLUME’s findings in this final report.
Click on the title to read the report.
Interview with Yassamin Ansari
Listen in as Anne Dougherty talks with Yassamin Ansari about climate and energy issues from a local perspective, as well as other important issues like clean energy jobs, transportation electrification, environmental justice, and how to engage the next generation of voters and climate activists.
Click on the title to listen to the podcast.
Growing to Meet the Change – Episode 1
In Episode 1 of this two-part podcast series, ILLUME Founders, Anne Dougherty and Sara Conzemius discuss how ILLUME is prepared to meet the changes facing the energy industry.
Click on the title to listen to the podcast.
Research Considerations in the Time of COVID-19
We navigate how the energy industry responds and adapts to COVID-19 in a preview of our webinar, “Research Considerations in the Time of COVID-19.”
Click on the title to listen to the podcast.
HVAC Systems, Indoor Air Quality, and COVID-19
ILLUME Managing Director, Lisa LeBeau Obear and Senior Research Analyst, Riana Johnson delve into a Twitter conversation at the intersection of COVID-19, HVAC systems, and indoor air quality.
Click on the title to listen to the podcast.
Growing to Meet the Change – Episode 2
In Episode 2 of Growing to Meet the Change, Anne speaks with each member of the Executive Team about their new roles, and what it means for the future of ILLUME and our clients.
Click on the title to listen to the podcast.
Research Considerations in the Time of COVID-19
Laura Schauer and Dr. Liz Kelley discuss if and how to move research efforts forward as COVID-19 shifts American modes of interacting, working, and moving about.
Click on the title to watch the webinar.
The Hidden Cost of Free
Anne Dougherty talks with ILLUME’s Dr. Alex Dunn and Erin Allingham about the intersection of cognitive psychology and behavioral economics, two fields of study that can help us better understand utility customer nonparticipation and other behaviors.
Click on the title to listen to the podcast.
Equity, Policy Response, and Ceramics: A Conversation with Leigh Michael
In this episode of Current, an Energy Podcast, Anne Dougherty sits down with Senior Managing Consultant, Leigh Michael, to talk about her background in the energy industry, the projects she’s passionate about, and what fills her happiness bucket.
Click on the title to listen to the podcast.
Tribal Energy Resilience
Dr. Suzanne Singer of Native Renewables, and Dr. Len Necefer, Assistant Professor at the University of Arizona discuss the state of energy resources on tribal lands, the disproportionate rates of COVID-19 cases on the Navajo Reservation and renewable energy investments by tribal governments.
Click on the title to watch the webinar.
Inspiring Next Gen Transportation
In this podcast, Anne Dougherty talks to Paul Francis, CEO and Co-Founder of KIGT, an EVSE manufacturing company. Paul talks about how the company started and what barriers and successes have followed.
Climate and Energy Action in a Public Health Crisis
Amanda Dwelley and Anne Dougherty discuss the convergence of public health and energy, and how to support vulnerable populations with Lawrence Berkeley National Labs’ Dr. Ed Vine.
Click on the title to watch the webinar.
Environmental Racism and Health Disparities
Disproportionate cases of COVID-19 in Black and low-income communities have laid bare structural factors that amplify environmental disasters, public health emergencies, and climate change.
Click on the title to watch the webinar.
Unlocking Just Transportation Electrification
In this whitepaper, we identify barriers to equitable transportation electrification (TE) and recommend TE strategies that can unlock electric vehicle (EV) access in Black and Brown Communities. We do this by drawing on an in-depth case study of the Black-owned electric vehicle supply equipment (EVSE) company, KIGT, and its efforts to serve communities in South Los Angeles.
Click on the title to read the whitepaper.
Response to COVID-19: Program Design Innovations
ILLUME proposes ideas for program design innovation as the energy industry asks “what now?” when it comes to communications, programs, and research activities in this moment of social distancing.
Click on the title to read the report.
Black Voices in Climate: Emerging Leadership, Partnerships, and Stakeholder Engagement
Join us as we look back at the events of 2020 and how they have inspired us to create space for listening, stakeholder engagement, and partnerships to facilitate a faster path to a just energy transition. We also reflect on what it means to be inclusive of Black, Indigenous, and marginalized communities and democratize clean energy opportunities and solutions.
Click on the title to watch the webinar.
Impact Evaluation Considerations in Light of COVID-19
Anne Dougherty discusses how massive shifts in energy use patterns have us rethinking everything from baselines to alternative metrics for 2020 with ILLUME’s technical team.
Click on the title to listen to the podcast.
A Discussion on Redlining and Urban Heat
Listen in as we talk mapping, redlining, and urban heat with University of Arizona Assistant Professor of Planning and Sustainable Built Environments, Dr. Ladd Keith and ILLUME Consultant, Amanda Maass.
Click on the title to listen to the podcast.
The Road Ahead
What is in store for the energy industry in 2021? Join ILLUME Co-Founders Anne Dougherty and Sara Conzemius as they reflect on the lessons of 2020 while they chart ILLUME’s course for 2021.
Click on the title to listen to the podcast.
A Conversation with Members of Tucson’s Commission on Climate, Energy, and Sustainability
In this special episode, Anne Dougherty interviews members of Tucson’s Commission on Climate, Energy, and Sustainability. Get an insider’s look at how community leaders are thinking through equity, energy impacts, climate adaptation plans, economic development, and restoring the balance between our natural spaces, our cities, and ourselves.
Click on the title to listen to the podcast.
Impacts of COVID-19 on Property Management and Development
In this virtual focus group, we listen to feedback from experts from master-planned communities, commercial real estate, and single and multifamily property management firms to help utilities and program read the tea leaves as the novel coronavirus has caused Americans to rethink where we live, work, and congregate.
Click on the title to watch the webinar.
The State of Property Management Under COVID-19
Anne Dougherty and Ben Riehle from the Apex Team at Keller Williams Southern Arizona discuss the state of property management ahead of this week’s virtual focus group with leaders of some of Arizona’s largest master-planned, multifamily, commercial, retail, and restaurant developments.
Click on the title to listen to the podcast.
Bringing Our Full Selves to the Workplace
How can organizations create cultures that enable employees to bring their full selves to the workplace? In this podcast, we sit down with Dr. Eric Plemons and Dr. Stephanie Troutman Robbins, to help us think critically about how discussions that focus on race and gender are good for us and can help us be better colleagues, and do better work.
Click on the title to listen to the podcast.
Diverse Communications for Diverse Customers
In their 2018 EEI workshop, Anne Dougherty and Allison T. Musvosvi share findings from our research on how concepts of energy, home, and community resonate across diverse customer groups.
Click on the title to view the presentation.
Natural Gas Segmentation Study
Anne Dougherty, Amanda Dwelley, and Shannon Kahl studied the attitudes and behaviors of natural gas consumers in the Pacific Northwest. They explain their findings in their 2017 report for NEEA.
Click on the title to read the report.
Behavioral Energy Feedback Program Evaluation
Anne Dougherty and Sara Conzemius’ white paper from the 2014 IEPEC conference in Berlin proves the need to go further than just assessing energy impacts of behavioral programs.
Click on the title to read the white paper.
MyMeter Impact Evaluation
Anne Dougherty and Eileen Hannigan provide an impact evaluation of Accelerated Innovations’ (AI) MyMeter program.
Click on the title to read the report.
Lessons in Water/Energy Messaging
This brief provides findings and key takeaways from consumer message testing on the water/energy nexus in Spanish and Mandarin led by Anne Dougherty.
Click on the title to read the report.