What happens when we reject monolithic thinking and listen to customers’ lived experiences to find out what matters most to them? Read more in our case study of nonparticipation in Massachusetts.
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Heat pumps are on the rise in the Northeast, with Massachusetts offering incentives for electrifying home heating and reducing reliance on…
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Many states, agencies, and utilities are entrusted with translating policies and goals into actionable strategies. In this case study, ILLUME shares…
