Translation is not Enough – Meaningfully Serving Communities Speaking Languages Other than English

Posted October 10, 2022 By Liz Kelley Kimberly Jaeger Johnson

This white paper draws on four studies conducted across the nation where the ILLUME team has conducted research in languages other than English. Read this paper, written by Dr. Liz Kelley, Kimberly Jaeger Johnson, and Silvia Milla (Salt River Project), to see ILLUME’s recommendations on how utilities and others can better serve their customers who speak languages other than English.

READ THE WHITE PAPER

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