Customer/User Experience Research
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Presentations
Building Trust and Demonstrating Value
Presentations
In this presentation—given at the Utility Energy Forum (UEF) 2024 in Cambria, California—Executive Vice President, Jes Rivas will be speaking about…
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Articles
Rethinking Energy Efficiency Programs for Cooking Electrification
Articles
ILLUME’s recent participation at the 2023 Behavior, Energy, and Climate Change (BECC) conference showcased Director Dr. Liz Kelley’s presentation on induction…
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Case Studies
Heat Pump and Integrated Controls Performance Review
Case Studies
Heat pumps are on the rise in the Northeast, with Massachusetts offering incentives for electrifying home heating and reducing reliance on…
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Presentations
Under Control: Customer Experience with Integrated Controls to Manage Heat Pumps
Presentations
This presentation, presented at BECC 2023, will focus on the role of integrated controls in enabling residential customers to adopt heat…
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Articles
Setting the Table for Change: Why Effective Translation is Like Throwing a Memorable Dinner Party
Articles
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Case Studies
Connecting with Communities
Case Studies
Expanding engagement to create more inclusive programs. With a novel and engaging research approach, ILLUME identified strategies for an electric utility…