Reaching underserved customers takes more than meeting compliance goals—it takes listening, adapting, and building trust.
In this episode of Current, Shannon Kahl talks with CenterPoint Energy’s Carter Dedolph about how targeted research and legislative shifts sparked a transformation in the way the utility designs and delivers income-qualified programs. From rethinking outreach to streamlining applications, Carter shares how CenterPoint is creating clearer pathways for low-income households, renters, non-English speakers, and other historically underserved groups to access energy savings.
Hear how early wins in 2025 are showing the power of data-driven engagement, why equity-focused design benefits everyone, and what it takes to turn good intentions into measurable impact.
