Ink
May 2022

Are beneficial electrification efforts being designed to serve everyone equally? You can read our findings in this article from ILLUME’s 2019 magazine.

May 2022

As we look back at our interview with Kathy Kuntz from Volume II of our magazine, we get to the heart of some of the key themes and tensions around beneficial electrification.

May 2022

We expect contractors to be the experts when it comes to adoption of new equipment and programs, but are we providing the tools for contractors to be successful? In our latest blog we explain why contractor support and training is more important now than ever.

May 2022

How does a utility, operating across multiple verticals, create an intelligence platform for decision making? ILLUME wrangled program, Census, demographic, and tax assessor data and appended it to CenterPoint’s consumption data to create a customized and nimble dashboard for its team to answer their program and strategy questions with interactive data visualizations.

May 2022

As we reflect back on our 2019 magazine, the work to understand customers with limited English proficiency continues. This article will show how our data-viz team uncovers patterns and clusters of information using GIS tools to inform program participation and reduce adoption barriers.

May 2022

What actions are required to ready our most vulnerable communities for climate change and it’s health impacts? We provide answers in this article.

May 2022

In this episode of Current, Mike Li speaks with the Steve Cowell, President of E4TheFuture about the Infrastructure Bill, and its impact on helping the country transition to a clean energy economy.

May 2022

Do you feel like running a full-scale pilot is too much (too soon), and yet you’re still not sure which research method is best suited for the task? This article can help.

May 2022

PODCAST: The Infrastructure Bill’s Impact on Clean Energy

April 2022

In our most recent blog post, Analyst, Tabitha Munson and Managing Consultant, Kimberly Jaeger Johnson, talk about the work ILLUME is doing to learn how we can better serve customers that speak limited English.

April 2022

Translation or Transcreation? Tactics to Better Serve Customers with Limited-English Proficiency (LEP)

April 2022

Are you going to be underwater or sweating it out? We break down data from the ND-GAIN Urban Adaptation Assessment to map how five U.S. cities are preparing for climate change.

April 2022

Electric vehicles made their debut during the era of the horse and buggy! In honor of more than a century of EVs, we dug into automobile archives in search of forgotten history.

April 2022

ILLUME was contracted by a regional utility to conduct a customer segmentation study that coupled demographic data with satisfaction and engagement behaviors across multiple programs and business functions. Read the case study to find out what we did and what we found.

April 2022

As EV sales increase over the years, reach anxiety continues to be a barrier for those considering an EV purchase. In this article, we talk about EV affordability as cities and states pursue aggressive climate mandates.

April 2022

A throw-back to how we kicked off our 2020 magazine, Ingenuity and Resilience. We frame two truths that we must contend with to design the policies, programs, and interventions necessary to ready our communities for climate change.

April 2022

PODCAST: Equity and Environmental Justice in Energy

April 2022

In this new blog, Yasmeen Chanes, ILLUME’s People Champion explains how she came to join ILLUME and what she hopes to accomplish while she’s here. This is the first blog in a new series that will look at some of our team members at ILLUME to learn how they got here, what impact they hope to leave, and what they would tell their younger selves if they had to do the journey all over.

April 2022

Addressing inequality requires that we test our own assumptions. Our data-viz team uncovers patterns and clusters of information using GIS tools to inform program participation and reduce adoption barriers.

April 2022

Journey to the ILLUME-iverse

April 2022

Do you want to join the ILLUME team? We are hiring!

April 2022

The voice of the customer is front and center in this illustrated piece as we accompany customers and retailers (virtually) on a shopping trip to understand one simple task: How to purchase a light bulb. Illustrations by ILLUME Senior Consultant, Riana Johnson.

April 2022

In this article from our first magazine, we take a closer look at how utilities can best position themselves to define their value to stay on course with customers. Keep an eye out for Volume 4, coming soon.

April 2022

As we prepare for the release of Volume 4 of ILLUME’s magazine, we reflect on this article from Volume 1. Utility driven marketplaces show promise for expanding revenue streams. But how can utilities meet growing customer expectations for fulfillment, communications, and service that are the hallmark of the Amazon model?

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