Equitably Engaging with Customers in Their Preferred Language: How Inclusive Customer Engagement is Better Customer Engagement

Posted July 29, 2024 By Liz Kelley Kimberly Jaeger Johnson

This whitepaper, presented ACEEE Summer Study 2024, will share the results of an expansive study focused on language-focused barriers and a journey analysis to better understand the experiences of LOTE and LEP customers.

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