Ink

Library

A sample of our works, presentations, and publications. If you would like to learn more about these projects, please let us know.
Connecting with Communities: Expanding Engagement to Create more Inclusive Programs November 2022

With a novel and engaging research approach, ILLUME identified strategies for an electric utility to serve a broader, more inclusive group of customers residing in the Korean, Vietnamese, Chinese, and Latine communities.
Click on the title to read the case study.

Eileen Hannigan
Commercial Lighting: Market Actor Insights on a Dynamic Market November 2022

In this paper presented at the 2022 IEPEC Conference, we describe a broad market research study completed in 2020, intended to provide a snapshot of the current state of underserved businesses in one state in the southeast.
Click on the title to read the white paper.

Lisa LeBeau Obear Jes Rivas Eileen Hannigan
Water Heater Demand Response: Comparing Full Replacement and After-Market Controllers November 2022

This white paper presented at the 2022 IEPEC conference discusses two approaches to water heater demand response (DR) – full unit replacement and after-market controllers. We present results from a pilot sponsored by a southeastern utility that tested installing brand-new Wi-Fi enabled water heaters and conducted both winter and summer events. 
Click on the title to read the white paper.

Eileen Hannigan Shannon Kahl Pace Goodman
ILLUME Turns 9 November 2022

In celebration of ILLUME’s ninth anniversary, Co-Founders, Anne Dougherty and Sara Conzemius, reflect on nearly a decade of work in energy in this episode of Current. They share lessons learned and hint at what’s next for ILLUME.
Click on the title to listen to the podcast.

Anne Dougherty Sara Conzemius
Addressing Multifamily Hesitance to Participation in Energy Efficiency Programs October 2022

This paper will build from the research and experience in three northeastern states to identify barriers to participation related to housing stock issues, as well as for landlords and renters. The paper concludes with recommendations on how to increase the program participation by landlords, property managers, and renters, as well as broader strategies to address housing stock issues.
Click on the title to read the white paper.

Liz Kelley Shannon Kahl
Tunnel Vision: The Impact of Ignoring Behavior in Technological Innovation October 2022

In this white paper presented at the ACEEE Summer Study 2022 Conference, the authors explore three case studies conducted with three utilities and organizations testing emerging commercial equipment. Read how the authors present an R&D framework that creates a parallel path to technological investigation, one that focuses understanding on the social and behavioral aspects of a technology, and identifies the interventions needed to overcome barriers introduced by them.
Click on the title to read the white paper.

Jes Rivas Liz Kelley
Evaluating Workforce Programs – Toward Designing more Effective and Creative Interventions October 2022

In this white paper presented at the ACEEE Summer Study 2022 Conference, we share research conducted for the state of Connecticut. This study reviewed programs in place around the country, as well as within the state. Written by Alex Dunn, Liz Kelley, Riana Johnson, with co-authors Lisa Skumatz (SERA), and Bob Wirtshafter (Wirtshafter Associates), this white paper will show our findings and recommendations on how to deliver effective workforce development program improvement.
Click on the title to read the white paper.

Alexandra Dunn Liz Kelley
Translation is not Enough – Meaningfully Serving Communities Speaking Languages Other than English October 2022

This white paper draws on four studies conducted across the nation where the ILLUME team has conducted research in languages other than English. Read this paper, written by Dr. Liz Kelley, Kimberly Jaeger Johnson, and Silvia Milla (Salt River Project), to see ILLUME’s recommendations on how utilities and others can better serve their customers who speak languages other than English.
(Click title to read the White Paper)

Liz Kelley Kimberly Jaeger Johnson
Behavioral Programs Come of Age: Analyzing the Savings from Recent Home Energy Report Program Studies September 2022

In this white paper presented at the ACEEE Summer Study in Buildings 2022 Conference, Tabitha Munson and Matt Galport, along with co-writers Kojo Quaye and Carolyn Sloane (Oracle Utilities) explore energy savings from home energy reports (HERs) and the influencing factors that influence overall impact evaluation results.
Click on the title to read the white paper.

Tabitha Munson
Behavioral Programs Come of Age: Analyzing Savings from Recent Home Energy Report Program Studies September 2022

ILLUME engaged in a research study to determine the effectiveness of home energy report (HER) programs in recent years. Using meta-analysis techniques, we examined if savings varied by HER program length, vendor, or program design.
Click on the title to read the report.

How Evaluation Can Help Lead The Way In Uncertain Times July 2022

In this podcast Lisa LeBeau Obear and Pace Goodman reflect on major changes in the energy industry and in our world, and how the definition of resiliency is continuously changing and is now taking on an expanded meaning. They discuss how evolving evaluation tools can help us navigate these uncertain and challenging times, while being inclusive of all customers and their needs.
Click on the title to listen to the podcast.

Lisa LeBeau Obear Pace Goodman
Power Sharing to Empower Customer Participation June 2022

In this podcast, ILLUME Senior Consultant, Riana Johnson has a conversation with sociologist Dr. Erin Heinz about her research on urban planning and climate policies. She describes methods for encouraging public participation and how we must shift our metrics to measure what matters to society. She paints an optimistic picture for meeting our climate goals.
Click on the title to listen to the podcast.

Understanding Customer Motivations to Reshape Solar Programs May 2022

In 2021, ILLUME conducted research to help a southeastern utility understand customers’ experiences with under-subscribed solar offers and to understand how best to serve customers through renewables. Read this case study to find out what we learned.
Click on the title to read the case study.

Leigh Michael
The Infrastructure Bill’s Impact on Clean Energy May 2022

In this episode of Current, Mike Li speaks with the Steve Cowell, President of E4TheFuture about the Infrastructure Bill, and its impact on helping the country transition to a clean energy economy. Steve starts by sharing his experience starting the Conservation Services Group, before tackling various provisions of the Infrastructure Bill and how it can help the nation meet the Administration’s climate goals.
Click on the title to listen to the podcast.

Holistic Customer Segmentation: An Innovative Approach for Utilities to Drive Customer Value and Profits April 2022

ILLUME was contracted by a regional utility to conduct a customer segmentation study that coupled demographic data with satisfaction and engagement behaviors across multiple programs and business functions.
Click on the title to read the case study.

Alexandra Dunn
Equity and Environmental Justice in Energy April 2022

In this episode of Current, Senior Managing Director of Energy Equity, Research, and Impacts, Dr. Deidre Sanders talks to Paula Glover, President of the Alliance to Save Energy about her role in energy efficiency and what we have done and need to continue to do to work towards a more equitable energy future.
Click on the title to listen to the podcast.

Deidre Sanders
Integrated HVAC Controls: What We Are Learning From Early Adopters March 2022

To reach our industry’s ambitious carbon reduction goals, technology has to work for the environment and for people. In this case study, ILLUME explores how integrated controls foster beneficial electrification and what contractors and residents need to adopt these technologies.
Click on the title to read the case study.

Allison Carlson
Environmental Justice Screening Tools March 2022

Listen to our most recent podcast as ILLUME Founder, Anne Dougherty talks with ILLUME Analyst, Arianna Zrzavy about Environmental Justice (EJ) and how EJ screening tools can be used to support communities and policy-makers in better serving historically disadvantaged or marginalized communities.
Click on the title to listen to the podcast.

Arianna Zrzavy
Taking Good Care: How Companies are Addressing Employee Wellness November 2021

In this episode of Current, ILLUME Founder and Co-Owner, Anne Dougherty talks with our People Champion, Yasmeen Chánes as they examine ILLUME’s value of “Taking Good Care” and ways that organizations can lead by leaning on their values.
Click on the title to listen to the podcast.

Anne Dougherty Yasmeen Chánes
Adding Value to the Customer Experience November 2021

In this podcast ILLUME Vice President, Laura Schauer talks with ILLUME Founder and Co-Owner, Anne Dougherty about the importance of seeing beyond utility satisfaction metrics as we take a broader look at populations and dig deeper into customers’ individual and unique situations.
Click on the title to listen to the podcast.

Laura Schauer Anne Dougherty
Unpacking the Meaning Behind Value, Cost, and Price in a Time of Climate Shocks October 2021

Extreme weather events nearly always result in the same outcome: power failures. When this happens, utilities can activate incident command protocols and procedures to quickly restore power. But what about those mechanisms to restore customer confidence? How do utilities stand up and restore value in a time of persistent climate shocks?
Click on the title to read the case study.

Alexandra Dunn
Demanding More: A Conversation on Scaling Demand Response to Meet the Needs of a Changing Climate and Grid September 2021

Demand response (DR) is continuing to grow in importance as a tool to guard against intermittency and as a strategy to address climate change. But, as our climate and grid challenges increase, can we scale DR meet these new demands?
Click on the title to watch the webinar.

Jes Rivas Pace Goodman Anne Dougherty
Other: Navigating Work and the Workplace When Your Experience is Not the Norm. (Ep. 2) September 2021

In this episode, ILLUME’s Dr. Alex Dunn and Victor Mercado talk about the Latino/Latina/Latinx experience in the workplace and share insights on what it means to show up to the workplace when your experience is different than that of those around you.
Click on the title to listen to the podcast.

Alexandra Dunn
From Energy Efficiency to Demand Impacts: In search of viable offerings. August 2021

As the need for demand mitigation increases, how can utilities and program administrators extend energy efficiency portfolios to increase demand impacts?
Click on the title to read the case study.

Jes Rivas
Other: Navigating Work and the Workplace When Your Experience is Not the Norm. (Ep. 1) August 2021

In this episode, ILLUME’s Jes Rivas and Amanda Maass talk about the LGBTQ experience in the workplace and share insights on what it means to show up to the workplace when your experience is different than that of those around you.
Click on the title to listen to the podcast.

Maass Jes Rivas
Hidden in the Basement: Customer Learnings from a DR Study July 2021

In a crowded market of new and more efficient appliances, can heat pump water heaters deliver deeper savings and expanded opportunities to leverage DR to support the grid during peak usage?
Click on the title to read the case study.

Eileen Hannigan
Accelerating EV Adoption June 2021

In this webinar we discuss EV adoption with emerging technology experts and members of the ILLUME team as we ask important questions around communicating the benefits of EVs, laying the groundwork for EV charging, and finding ways to partner with cities and stakeholders to meet aggressive climate goals.
Click on the title to watch the webinar.

Laura Schauer Shannon Kahl
The Energy Equity Playbook June 2021

How do we define equity and understand the challenge in front of us? In this special issue, we shed light on equity considerations as we examine how our industry can ensure that historically disadvantaged communities receive equal and restorative benefits from the energy transition.
Click the title to read the playbook.

The Energy Equity Playbook May 2021

Join ILLUME’s team of researchers as we break down a) ways to understand the challenge, b) considerations for defining equity, c) ways to bring communities to the table, and d) how to effectively determine and measure who benefits from clean energy investments.
Click on the title to watch the webinar.

Liz Kelley Jes Rivas Laura Schauer
New Metrics: What Assessing Energy Burden and Bill Impacts Can and Can’t Tell Us May 2021

Reorienting toward equity, utilities are seeking ways to remedy disparities through income eligible (IE) offerings. Learn how we helped a Midwest utility client determine the level of energy savings necessary to reduce an income-eligible customer’s energy burden.
Click on the title to read the case study.

Jes Rivas
Bringing Our Full Selves to the Workplace May 2021

How can organizations create cultures that enable employees to bring their full selves to the workplace? In this podcast, we sit down with Dr. Eric Plemons and Dr. Stephanie Troutman Robbins, to help us think critically about how discussions that focus on race and gender are good for us and can help us be better colleagues, and do better work.
Click on the title to listen to the podcast.

Anne Dougherty
Understanding our Underserved Majority April 2021

What happens when we reject monolithic thinking, and listen to customers’ lived experiences to find out what matters most to them? Read more in our case study of nonparticipation in Massachusetts.
Click on the title to read the case study.

Laura Schauer
Best Practices in Health and Energy Programs March 2021

Join ILLUME Director, Dr. Liz Kelley and Senior Analyst, Emily Morris as they discuss best practices in health and energy programs to help us answer the question: How are utilities and program administrators thinking about and exploring the health and energy nexus?
Click on the title to listen to the podcast.

Liz Kelley Emily H. Morris
Doubling Down on Climate Change: How Cities and States are Investing in Resiliency March 2021

In this webinar, we speak with government leaders in Arizona, Florida, and Wisconsin to examine resilience through clean energy investments, climate action plans, and climate adaptation and mitigation efforts.
Click on the title to watch the webinar.

Anne Dougherty
Integrated Market Research Unlocks the New Tech Win-Win March 2021

How can utilities capitalize on their natural edge as a known and trusted energy provider? Learn how ILLUME used an integrated research approach to uncover new revenue streams in an increasingly competitive environment.
Click on the title to read the case study.

Are EV-Supporting Programs Revving the Market? February 2021

ILLUME led research to evaluate and understand the market impact of National Grid’s EV charging incentive program in 2020.
Click on the title to read the case study.

Shannon Kahl
A Conversation with Members of Tucson’s Commission on Climate, Energy, and Sustainability ‬ February 2021

In this special episode, Anne Dougherty interviews members of Tucson’s Commission on Climate, Energy, and Sustainability. Get an insider’s look at how community leaders are thinking through equity, energy impacts, climate adaptation plans, economic development, and restoring the balance between our natural spaces, our cities, and ourselves.
Click on the title to listen to the podcast.

Anne Dougherty
The Road Ahead February 2021

What is in store for the energy industry in 2021? Join ILLUME Co-Founders Anne Dougherty and Sara Conzemius as they reflect on the lessons of 2020 while they chart ILLUME’s course for 2021.
Click on the title to listen to the podcast.

Anne Dougherty Sara Conzemius
Energy Storage and Resilience November 2020

In this webinar we explore the role of distributed generation to more equitably address the threats of climate change. Join ILLUME Advising, Southern California Edison, and California-based electric vehicle supply equipment (EVSE) manufacturer, KIGT, as we discuss resiliency and the ways utilities and cities can better align around the needs of utility customers.
Click on the title to watch the webinar.

Black Voices in Climate: Emerging Leadership, Partnerships, and Stakeholder Engagement October 2020

Join us as we look back at the events of 2020 and how they have inspired us to create space for listening, stakeholder engagement, and partnerships to facilitate a faster path to a just energy transition. We also reflect on what it means to be inclusive of Black, Indigenous, and marginalized communities and democratize clean energy opportunities and solutions.
Click on the title to watch the webinar.

Anne Dougherty
A Discussion on Redlining and Urban Heat September 2020

Listen in as we talk mapping, redlining, and urban heat with University of Arizona Assistant Professor of Planning and Sustainable Built Environments, Dr. Ladd Keith and ILLUME Consultant, Amanda Maass.
Click on the title to listen to the podcast.

Maass Anne Dougherty
Service Equity: Legislation and Program Offerings Driven by Social Justice September 2020

In a year underscored by racial injustice, how will utilities, regulators, and program administrators enshrine equity into legislation and program offerings? Join as our expert panel discusses this and other important considerations.
Click on the title to watch the webinar.

Anne Dougherty
SOMAH Phase 1 Evaluation Final Report August 2020

In this evaluation of the Solar on Multifamily Affordable Housing (SOMAH) Program for San Diego Gas and Electric (SDG&E) ILLUME took part in the evaluation of early feedback on the program’s goals, design, and initiation activities on behalf of the California Public Utilities Commission (CPUC). In partnership with Itron and Verdant Associates.
Click on the title to read the report.

The Hidden Cost of Free August 2020

Anne Dougherty talks with ILLUME’s Dr. Alex Dunn and Erin Allingham about the intersection of cognitive psychology and behavioral economics, two fields of study that can help us better understand utility customer nonparticipation and other behaviors.
Click on the title to listen to the podcast.

Alexandra Dunn Anne Dougherty
Massachusetts EV Charging Station Program Evaluation Report: Program Year 1 August 2020

In partnership with ERS and Dunsky, we share year 1 findings of National Grid’s EV Charging Station Program in MA. ILLUME led the process evaluation and longitudinal market study of changes in EV awareness and adoption in National Grid’s territory and within participating communities/workplace organizations. 
Click on the title to read the report.

Shannon Kahl
The State of Solar August 2020

We take a closer look at how solar installers and contractors return to work as states reopen parts of the clean energy economy as the first wave of COVID-19 cases recedes.
Click on the title to listen to the podcast.

Fostering Safe Spaces that Enable Change in the Energy Industry August 2020

2020 is a watershed year for the energy industry to seize long-awaited opportunities to diversify board rooms, enable pathways for new leadership, and reset policies and statutory language to empower communities of color.
Click on the title to watch the webinar.

HVAC Systems, Indoor Air Quality, and COVID-19 July 2020

ILLUME Managing Director, Lisa LeBeau Obear and Senior Research Analyst, Riana Johnson delve into a Twitter conversation at the intersection of COVID-19, HVAC systems, and indoor air quality.
Click on the title to listen to the podcast.

Lisa LeBeau Obear Anne Dougherty
Interview with Yassamin Ansari July 2020

Listen in as Anne Dougherty talks with Yassamin Ansari about climate and energy issues from a local perspective, as well as other important issues like clean energy jobs, transportation electrification, environmental justice, and how to engage the next generation of voters and climate activists.
Click on the title to listen to the podcast.

Anne Dougherty
Environmental Racism and Health Disparities July 2020

Disproportionate cases of COVID-19 in Black and low-income communities have laid bare structural factors that amplify environmental disasters, public health emergencies, and climate change.
Click on the title to watch the webinar.

Anne Dougherty
Energy Jobs, COVID-19, and the Moving Forward Act July 2020

We revisit our webinar on Energy Contractor Networks following the passing of the Moving Forward Act, enacted to bring relief after more than 600,000 clean energy jobs were lost to COVID-19.
Click on the title to listen to the podcast.

Anne Dougherty
Understanding Environmental Justice June 2020

Environmental justice has reached a tipping point in 2020 as the pandemic has disproportionately impacted people of color while the words “I can’t breathe” take new meaning in communities already left vulnerable by negative environmental impacts.
Click on the title to listen to the podcast.

Anne Dougherty
Interview with Terrilyn Simmons June 2020

Sara Conzemius talks with Georgia Power’s Terrilyn Simmons about the utility’s efforts to promote energy efficiency, diversity, and the importance of multicultural research.
Click on the title to listen to the podcast.

Sara Conzemius
Tribal Energy Resilience June 2020

Dr. Suzanne Singer of Native Renewables, and Dr. Len Necefer, Assistant Professor at the University of Arizona discuss the state of energy resources on tribal lands, the disproportionate rates of COVID-19 cases on the Navajo Reservation and renewable energy investments by tribal governments.
Click on the title to watch the webinar.

Anne Dougherty
Virtual Focus Group: Energy Contractor Networks May 2020

ILLUME talks with energy contractors as households and business owners rethink energy efficiency retrofits and as program administrators and utilities find solutions to get programs and projects back online after COVID-19.
Click on the title to watch the webinar.

Sara Conzemius
Virtual Focus Group: Energy Contractor Networks May 2020

More than 600,000 clean energy jobs have been lost during the pandemic. Knowing how to support energy contractor networks through these uncertain times is now more important than ever.
Click on the title to read the report.

Mobility, Public Transportation, and Culture in the Time of the Pandemic May 2020

COVID-19 has Americans rethinking how to get from point A to point B, and in the process, changing the character of our cities.
Click on the title to listen to the podcast.

Anne Dougherty Liz Kelley Maass
The Digital Divide May 2020

The pandemic forced the American education system to go virtual. And now more than ever, equity is at the forefront of the conversation as the cost of high-speed internet has further widened the digital gap.
Click on the title to read the report.

The Digital Divide May 2020

ILLUME convenes voices in utilities, education, and human services to frame the conversation as utilities and program administrators explore connectivity, tech platforms, and energy services and solutions during COVID-19.
Click on the title to watch the webinar.

Anne Dougherty
The Digital Divide May 2020

Victor Mercado talks access and equity and how to incentivize schools as they transition to clean energy with Steve Holmes, Superintendent of the second-largest district in Southern Arizona.
Click on the title to listen to the podcast.

Impacts of COVID-19 on Property Management and Development May 2020

ILLUME convened experts from master-planned communities, commercial real estate, and large multifamily property holding companies in the Southwest to help us think through the effects of COVID-19 on this distressed sector of the American economy.
Click on the title to read the report.

The State of Property Management Under COVID-19 May 2020

Anne Dougherty and Ben Riehle from the Apex Team at Keller Williams Southern Arizona discuss the state of property management ahead of this week’s virtual focus group with leaders of some of Arizona’s largest master-planned, multifamily, commercial, retail, and restaurant developments.
Click on the title to listen to the podcast.

Anne Dougherty
Impacts of COVID-19 on Property Management and Development May 2020

In this virtual focus group, we listen to feedback from experts from master-planned communities, commercial real estate, and single and multifamily property management firms to help utilities and program read the tea leaves as the novel coronavirus has caused Americans to rethink where we live, work, and congregate.
Click on the title to watch the webinar.

Anne Dougherty
Virtual Focus Group with Small Businesses on the Impacts of COVID-19 April 2020

The American economy is on life-support as shelter-in-place orders and social distancing measures have devastated small businesses. What are the implications on commercial customer programs, offerings, and utility investments?
Click on the title to watch the webinar.

Anne Dougherty
Virtual Focus Group with Small Businesses on the Impacts of COVID-19 April 2020

ILLUME Founders, Anne Dougherty and Sara Conzemius, talk about the impacts of COVID-19 on small businesses ahead of a virtual focus group with entrepreneurs and business owners.
Click on the title to listen to the podcast.

Anne Dougherty Sara Conzemius
Virtual Focus Group with Small Businesses on the Impacts of COVID-19 April 2020

ILLUME talks with small- and medium-sized business owners as they share their thinking through critical business challenges in a time of COVID-19.
Click the title to read the report.

Impact Evaluation Considerations in Light of COVID-19 April 2020

As we continue to think through the implications of the novel coronavirus, we need to consider how to quickly adapt our evaluation frameworks to provide meaningful results.
Click on the title to read the report.

Jes Rivas Pace Goodman Eileen Hannigan
Impact Evaluation Considerations in light of COVID-19 April 2020

Eileen Hannigan moderates a discussion on how massive shifts in energy use patterns have us rethinking everything from baselines to alternative metrics for 2020.
Click on the title to watch the webinar.

Eileen Hannigan Jes Rivas Pace Goodman
Impact Evaluation Considerations in Light of COVID-19 April 2020

Anne Dougherty discusses how massive shifts in energy use patterns have us rethinking everything from baselines to alternative metrics for 2020 with ILLUME’s technical team.
Click on the title to listen to the podcast.

Anne Dougherty Eileen Hannigan Jes Rivas Pace Goodman
Bringing Efficiency into Conversation with Public Health and the Economy April 2020

We take a closer look at metrics that connect occupant health, public health, jobs, and energy solutions at the intersection of public health and the economy.
Click on the title to read the report.

Bringing Efficiency into Conversation with Public Health and the Economy April 2020

Amanda Dwelley and Anne Dougherty discuss the overlap between public health and energy, and how to support vulnerable populations as we rethink our metrics for distributive justice.
Click on the title to listen to the podcast.

Anne Dougherty
Climate and Energy Action in a Public Health Crisis April 2020

Amanda Dwelley and Anne Dougherty discuss the convergence of public health and energy, and how to support vulnerable populations with Lawrence Berkeley National Labs’ Dr. Ed Vine.
Click on the title to watch the webinar.

Anne Dougherty
Research Considerations in the Time of COVID-19 April 2020

Laura Schauer and Dr. Liz Kelley discuss if and how to move research efforts forward as COVID-19 shifts American modes of interacting, working, and moving about.
Click on the title to watch the webinar.

Laura Schauer Anne Dougherty Liz Kelley
If, When, and How to Conduct Research in a Time of Crisis April 2020

We consider if, when, and how to engage customers and constituents in research efforts through this pandemic.
Click on the title to read the report.

Liz Kelley
Response to COVID-19: Program Design Innovations March 2020

ILLUME proposes ideas for program design innovation as the energy industry asks “what now?” when it comes to communications, programs, and research activities in this moment of social distancing.
Click on the title to read the report.

Anne Dougherty Laura Schauer Liz Kelley Jes Rivas
Flattening the Curve: Discussion and Strategies in a Time of COVID-19 March 2020

ILLUME facilitates a forum as clients ask questions of each other, share ideas, and create the (virtual) connections we need to move successfully through this unprecedented time.
Click on the title to watch the webinar.

Sara Conzemius Anne Dougherty Jes Rivas Liz Kelley
Research Considerations in the Time of COVID-19 March 2020

We navigate how the energy industry responds and adapts to COVID-19 in a preview of our webinar, “Research Considerations in the Time of COVID-19.”
Click on the title to listen to the podcast.

Anne Dougherty Laura Schauer Liz Kelley Jes Rivas
Energy Efficiency Deserts October 2019

Lisa Obear presents findings from her research with Liz Kelley and Amanda Maass exploring energy efficiency deserts in Metro Atlanta.
Click on the title to view the presentation.

Lisa LeBeau Obear Liz Kelley Maass
Natural Gas Water Heating and HVAC Installer Research Report March 2019

In their NEEA report, Alex Dunn, Liz Kelley, Shannon Kahl, Amanda Maass, and Andrew Mielcarek share their observations about the supply chain from research with Pacific Northwest HVAC and water-heating equipment contractors.
Click on the title to read the report.

Alexandra Dunn Liz Kelley Shannon Kahl Maass
Customer Insights Meet Business Constraints: Going to Market in a Regulated Environment October 2018

At the EPIC conference in 2018, Liz Kelley and Amanda Dwelley talked about their experience helping a utility go to market with a competitive smart home offering in a regulated environment.
Click on the title to view the presentation.

Liz Kelley
Machine Learning and Ethnography: An Unlikely Pair October 2018

The challenge of unstructured data, and why machine learning and AI needs a qualitative methodology like Topic Modeling to be more effective. Presented by Riana Johnson at BECC 2018.
Click on the title to view the presentation.

Methods and Metrics for Divergent Populations October 2018

In their 2018 BECC presentation, Allison T. Musvosvi and Shefije Miftari share how their research helped a client listen to their customers to create the right solution to enter the smart home space.
Click on the title to view the presentation.

What Drives Customers? September 2018

In her 2018 presentation at the CEE Partner Meeting, Sara Conzemius shares what customers care about – home, family, harmony, agency. Understanding what influences customers can help implementers offer programs and products that truly connect.
Click on the title to view the presentation.

Sara Conzemius
Energy Efficiency is Being Treated like a Resource at Scale, Where Does Billing Analysis Fit? August 2018

In their poster presentation at ACEEE Summer Study 2018, Jes Rivas and Pace Goodman discuss the pros, cons, and possible policy implications for expanding the use of consumption analysis in evaluation.
Click on the title to view the presentation.

Jes Rivas Pace Goodman
Diverse Communications for Diverse Customers May 2018

In their 2018 EEI workshop, Anne Dougherty and Allison T. Musvosvi share findings from our research on how concepts of energy, home, and community resonate across diverse customer groups.
Click on the title to view the presentation.

Anne Dougherty
Home Energy Report (HER) Savings Literature Review February 2018

Our team conducted a thorough review of research addressing the research question: What happens to energy savings when HER recipients no longer receive reports or if they receive reports at a reduced cadence?
Click on the title to read the report.

Eileen Hannigan
ENERGY STAR® Retail Products Platform (RPP): Conditions and Considerations in Evaluating Market Transformation Programs and Evaluation Guidance for RPP January 2018

In their report for SEE Action, Sara Conzemius and Alex Dunn provide guidance that can be used for estimating energy savings impacts resulting from midstream market transformation programs with specific focus on RPP.
Click on the title to read the report.

Sara Conzemius Alexandra Dunn
Small Business and Behavioral Energy Efficiency: Dividing Deep into Data to Estimate Statewide Potential October 2017

In her BECC 2017 presentation, Eileen Hannigan share an overview of her statewide potential study of the behavioral savings potential—and tactics to reach those savings—with Minnesota small and medium businesses.
Click on the title to view the presentation.

Eileen Hannigan
Clearing up the Unclear Savings of Advanced Thermostats in Illinois October 2017

In this presentation, Pace Goodman shares how he got agreement on smart thermostat evaluation methods across more than 15 stakeholder groups and created much needed certainty in the Illinois market.
Click on the title to view the presentation.

Pace Goodman
The Devil’s in the Details: What is the Effect of Methodological Decisions on Estimated Savings? August 2017

Why do savings estimates change from one analysis to the next, even when evaluation methods are consistent? Jes Rivas and Pace Goodman attempt to answer this question in this report for IEPEC 2017.
Click on the title to read the report.

Jes Rivas Pace Goodman
Finding Big Potential in Small Businesses: Behavior Change Opportunities and Targeting Approaches from a Statewide Study August 2017

Eileen Hannigan’s white paper shares how small businesses, which may have limited capital for large investments, are good candidates for low-cost behavior change conservation.
Click on the title to read the white paper.

Eileen Hannigan
Statewide Commercial Behavior Segmentation and Potential Study August 2017

What is the behavioral intervention potential in Minnesota small businesses? And how do you get them to engage? Anne Dougherty, Eileen Hannigan, and Shannon Kahl answer those questions in this 2017 report.
Click on the title to read the report.

Anne Dougherty Eileen Hannigan Shannon Kahl
Natural Gas Segmentation Study February 2017

Anne Dougherty, Amanda Dwelley, and Shannon Kahl studied the attitudes and behaviors of natural gas consumers in the Pacific Northwest. They explain their findings in their 2017 report for NEEA.
Click on the title to read the report.

Anne Dougherty Shannon Kahl
Existing Homes Process Evaluation December 2016

Energy Trust of Oregon contracted with ILLUME Advising, LLC to provide a process evaluation of their Existing Homes program. Anne Dougherty shares ILLUME’s findings in this final report.
Click on the title to read the report.

Anne Dougherty
Mapping the Customer Journey October 2016

In her 2016 BECC presentation, Amanda Dwelley discusses our work journey mapping 11 of Consumers Energy’s residential programs. By identifying and prioritizing improvements, she shares the ways the process optimizes delivery.
Click on the title to view the presentation.

Know Before You Go August 2016

Sara Conzemius, Anne Dougherty, and Danielle Marquis of SmartWatt describe how up-front investment in market research and segmentation can improve outcomes in small business direct install programs.
Click on the title to read the white paper.

Sara Conzemius
Energy Kits: Maximizing the Savings Potential August 2016

In this overview by Mallika Jayaraman, she summarizes the potential energy savings of energy kits.
Click on the title to read the report.

Northwest Ductless Heat Pump Initiative: Market Progress Evaluation Report #5 July 2016

Co-authored by Sara Conzemius and Shannon Kahl. The fifth market progress evaluation of the Northwest Energy Efficiency Alliance’s (NEEA) Ductless Heat Pump Initiative assesses the Initiative’s progress in meeting its market transformation goals.
Click on the title to read the report.

Sara Conzemius Shannon Kahl
Matching and VIA: Quasi-Experimental Methods in a World of Imperfect Data August 2015

Co-authored by Eileen Hannigan and presented at the 2015 IEPEC conference.
Click on the title to read the white paper.

Eileen Hannigan
Northwest Ductless Heat Pump Initiative: Market Progress Evaluation Report #4 July 2015

Sara Conzemius provides an update on the Ductless Heat Pump Initiative for the Northwest Energy Efficiency Alliance.
Click on the title to read the report.

Sara Conzemius
Minnesota Department of Commerce Division of Energy Resources Behavior Energy Efficiency Behavioral Programs Literature Review, Benchmarking Analysis, and Evaluation and Planning Guidance May 2015

This report, led by Anne Dougherty, provide guidance for Minnesota in behavioral program design, implementation, and evaluation.
Click on the title to read the report.

Anne Dougherty
Locational Emissions Estimation Methodology (LEEM) April 2015

In this webinar by Anne Dougherty and Wayne State University, you’ll learn how to connect energy consumption to real-time emissions impacts through LEEM.
Click on the title to watch the webinar.

Anne Dougherty
Making Research Matter! A Talk at the Northwest Energy Efficiency Exchange April 2015

Anne Dougherty speaks on getting clear on your research goals in this video recording from the 2015 Efficiency Exchange conference in Portland.
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Anne Dougherty
Today is a Transition February 2015

This presentation, Sara Conzemius’ keynote from the AESP 25th National Conference, addresses the industry’s disruption and the changes ahead.
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Sara Conzemius
Consumer Message Testing for Ductless Heat Pumps and Heat Pump Water Heaters February 2015

Sara Conzemius led this report for NEEA on ductless heat pump message testing.
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Sara Conzemius
Future of EM&V January 2015

Laura Schauer explores the future of EM&V in her presentation at the 2015 Midwest Energy Solutions Conference.
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Laura Schauer
Assessment of Savings and Results for “Kit” Based Energy Efficiency Programming January 2015

This white paper by Sara Conzemius and Allison Carlson looks at kit savings and potential.
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Sara Conzemius
Potential Savings for Tier 1 Advanced PowerStrips September 2014

A white paper by Sara Conzemius exploring the potential savings and programmatic uses of tier 1 advanced powerstrips.
Click on the title to read the white paper.

Sara Conzemius
Behavioral Energy Feedback Program Evaluation September 2014

Anne Dougherty and Sara Conzemius’ white paper from the 2014 IEPEC conference in Berlin proves the need to go further than just assessing energy impacts of behavioral programs.
Click on the title to read the white paper.

Anne Dougherty Sara Conzemius
Integrating Behavior Programs into Portfolio Plans to Integrate Cross-Program Effects August 2014

A white paper by Anne Dougherty and Michael Goldman on how we can explore alternative evaluation and planning approaches to diminish or remove disincentive to cross-promote programs.
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Anne Dougherty
California Statewide Water-Energy Nexus Message June 2014

Anne Dougherty’s presentation summarizes results and recommendations from water-energy nexus message testing research she led in California.
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Anne Dougherty
Lessons in Water/Energy Messaging May 2014

This brief provides findings and key takeaways from consumer message testing on the water/energy nexus in Spanish and Mandarin led by Anne Dougherty.
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Anne Dougherty
MyMeter Impact Evaluation March 2014

Anne Dougherty and Eileen Hannigan provide an impact evaluation of Accelerated Innovations’ (AI) MyMeter program.
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Anne Dougherty
The Promise and Reality of Behavior Programs October 2013

This presentation by Anne Dougherty explores whether behavior program are a reliable resource.
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Anne Dougherty
The Carrot and the Evaluator: How financial incentives have affected EM&V practices September 2013

Laura Schauer presented on financial incentives and their impact on evaluation practices in the 2013 ACEEE Summer Study.
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Laura Schauer
Impacts of Feedback Programs: Generating Comparable Impacts across Varying Program Design Models August 2013

Co-authored by Anne Dougherty, this white paper on feedback program was presented at IEPEC in Chicago in 2013.
Click on the title to read the white paper.

Anne Dougherty
Some Insights on Matching Methods in Estimating Energy Savings for an Opt-In Behavioral- Based Energy Efficiency Program August 2013

This white paper was co-authored by Anne Dougherty and presented at IEPEC in Chicago in 2013. It examines two statistical models to estimate savings in opt-in behavioral programs.
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Anne Dougherty
Paving the way for a Richer Mix of Residential Behavioral Programs May 2013

This paper, co-authored by Anne Dougherty, identifies behavior change intervention options for California programs and the intervention strategies that can make them successful.
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Anne Dougherty
Comparison of Home Retrofit Programs in Wisconsin March 2013

Eileen Hannigan co-authored a report comparing Wisconsin weatherization programs for the U.S. Department of Energy, Energy Efficiency & Renewable Energy Building Technologies Program.
Click on the title to read the report.

Eileen Hannigan
Testing the Efficacy of Home Energy Reports: A Meta-Analysis of HER Program Evaluations November 2012

Drawing on statistical methods from biomedical research, ILLUME applied meta-analysis techniques to measure savings from home energy report (HER) programs to understand if HERs continue to be an effective source of energy savings…

Tabitha Munson
Supporting and Facilitating Experimentation in Energy Efficiency: Exploring New Validity Constructs to Support Inter- and Intra-Organizational Paths to Success August 2012

This white paper, which details the primary barriers to leveraging experimental design in evaluation, is co-authored by Anne Dougherty and was presented at the 2012 ACEEE Summer Study.
Click on the title to read the white paper.

Anne Dougherty
Moving Behind Econometrics to Examine the Behavioral Change Behind Impacts November 2010

This white paper on estimating behavior change impacts, was co-authored by Anne Dougherty and Amanda Dwelley and presented at IEPEC in Boston in 2011.
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Anne Dougherty
A Hand to Hold: A Holistic Approach to Addressing Barriers in the Home Retrofit Market August 2010

In this white paper, Sara Conzemius and Laura Schauer describe a pilot that overcame barriers to comprehensive residential retrofits using incentives, a turnkey offering, and an energy advocate.
Click on the title to read the white paper.

Sara Conzemius Laura Schauer
Higher Savings Goals and the Rebate/Buy-Down Elephant in the Room: Recognizing When and How to Move On to Market Lift August 2010

This white paper on market lift was co-authored by Eileen Hannigan and Rick Winch and presented at the 2010 ACEEE Summer Study.
Click on the title to read the white paper.

Eileen Hannigan
How Wisconsin’s Focus on Energy Program Used the Power of Promotions to Accelerate the Adoption and Energy Savings of Commercial Lighting August 2010

This white paper, co-authored by Eileen Hannigan and presented at the 2010 ACEEE Summer Study proves how promotional tactics encouraged commercial lighting in the Focus on Energy Program.
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Eileen Hannigan
Ethnographic Inquiry in Energy: Exploring Meaning-Making and Sociality in Language Use, Program Participation, and Behavioral Choice August 2010

This white paper on ethnography was co-authored by Anne Dougherty and presented at the 2010 ACEEE Summer Study.
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Anne Dougherty
Low-Income Programs: Final Results of the Longitudinal Study January 2005

Laura Schauer co-authored this white paper summarizing the results of a longitudinal study of Wisconsin’s low income programs.
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Laura Schauer